Who we are
Our website address is: https://www.southkentmind.org.uk/
At South Kent Mind we want everyone who supports us, or who receives a service from us, to feel confident about how we use and protect any personal information that you share with us. This privacy notice is intended to explain how we collect and process data in compliance with the General Data Protection Regulation (GDPR) of 2018.
We are committed to protecting your personal data and making sure that we collect only the data that we need, that it is processed in a fair, transparent and lawful manner, that it is kept no longer than necessary and that it is thereafter securely destroyed.
We’ve implemented appropriate physical, technical and organisational measures to protect the personal data we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
We will never sell or share your personal data with other organisations for marketing purposes. We do not use any form of profiling or automated decision making.
If you are supporting us, for example by making a donation, we will collect data about your identity and any other information you choose to provide us with. The lawful basis on which we collect this data is ‘consent’. We will ask for your consent at the point at which we collect the data from you. The information will be used to process your engagement with us, for example processing a donation or Gift Aid. In relation to Gift Aid, the information you give to us will be shared with HMRC.
We may also want to contact you with information about our work, such as events and training or other ways you can support us. However, we will only contact you in this manner if we have your explicit consent to do so. We will always let you know how you can stop receiving communications from us, for example with an ‘unsubscribe’ link in an email newsletter.
If you attend an event or take part in promotional activities, we may ask to take your photograph or film you. We will need your consent in order to take and use these images fairly and lawfully.
If you share your personal experience or the experiences of a friend or relative, we may also collect this data. This kind of sensitive information is called ‘special category’ data, and we will treat it with extra care and confidentiality as discussed in the next section.
If we are providing you with a mental health service, the lawful basis on which we collect personal data is ‘legitimate interest’. The legitimate interest we have identified is the pursuit of our mission as a mental health charity – ‘to work with and on behalf of people with mental health problems, ensuring their fair and equal treatment, and to promote better mental health for all.’ To provide an effective and safe service we need to process information about your mental health. This is ‘special category’ data, and we will treat it with extra care and confidentiality. The lawful basis under which we process special category data is that we are providing health and/or social care services, and we process this data only so far as is necessary for the provision of these services.
If we have an agreement or contract with you to provide a specific service, for example, a training programme or counselling, the lawful basis on which we collect and process data is ‘contract’. This means that we are processing data in order to fulfil – or respond to your request to determine if we are able to fulfil – our obligations to you under the agreement.
We will only use personal and special category data to provide and evaluate the services we provide. We will not pass on the data we have about you to anyone else without your express permission except in exceptional circumstances, the lawful basis of which is ‘vital interests’. Examples of these circumstances might include information that suggests you might be a danger to yourself or someone else, or information about a child at risk of harm or neglect.
You have the right to request access to a copy of the personal data that we hold about you, along with information on what personal data we use, why we use it, who we share it with, and how long we keep it for.
If you have given us your consent to use personal data (for example, for marketing), you can withdraw your consent at any time.
You can ask us to change or complete any inaccurate or incomplete personal data held about you.
You can ask us to delete your personal data where it is no longer necessary for us to use it if you have withdrawn consent, or where we have no lawful basis for keeping it.
You can ask us to provide you or a third party with some of the personal data that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
You can ask us to restrict the personal data we use about you where you have asked for it to be erased or where you have objected to our use of it.
Note that some of these rights only apply in certain circumstances and we may not be able to fulfil every request.
If you wish to exercise any of these rights, or if you want to discuss with us any aspect of our privacy practices or make a complaint, please contact our Data Controller as shown below. Should you be unable to resolve a matter with us you can make a complaint to the Information Commissioner’s Office at https://ico.org.uk/
South Kent Mind
3 Mill Bay
Folkestone CT20 1JS
We are registered with the Information Commissioner’s Office under reference Z8335814.
Last updated 13 August 2019
What personal data we collect from our website and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you send us information via a contact form that data is processed by our website and sent as an email to our email system. This data is visible to staff working at South Kent Mind and will be held in accordance to the data retention policy.
If you leave a comment on our site you may opt into saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We don’t. Unless there is a legal requirement for us to do so or it is of vital interest.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.